Frequently Asked Questions

Have a question? You'll most likely find the answer here.
I cannot log in.

If you signed up to our new site members.drawing-tutorials-online.com you should have been emailed login credentials. Go back and check all folders in your email.

If you are a member of the original drawing-tutorials-online.com, your existing username and password will not work at the new site.

Our new site and old site are run on two separate platforms using two separate login credentials.

How do I cancel my membership?

If you are a member of the original drawing-tutorials-online.com just email us and we will cancel your account for you. We have to do that manually

If you are a member of our new site members.drawing-tutorials-online.com just hover over your name in top navigation menu bar. You will see “My Account” in the drop down. You can cancel your membership there.

At our new site members.drawing-tutorials-online.com, you have to be logged in to cancel your membership.

Can I log into both the original DTO and the new DTO?

Yes. If you are a paying subscriber you can have access to both the original drawing-tutorials-online.com and the new members.drawing-tutorials-online.com

Contact us if you need help. Please allow at least 24 hours for a response in some cases.

members.drawing-tutorials-online.com launched on September 4, 2016

 

Why is some content missing at the new site?

members.drawing-tutorials-online.com is replacing our old site drawing-tutorials-online.com.

While we are in the process of moving over content we will be providing paying subscribers with access to both the original DTO and the new DTO. That way you won’t miss out on anything.

However we will not be bringing all of the older content over. Moving forward we will be creating brand new tutorials that will replace some of our older content.

How can I manage my account?

You can manage your account within the new membership area by hovering over your name in the top navigation bar. Click on “My Account” in the drop down.

If you are currently subscribed to the original DTO please contact us and we will help you manage your account.

Once a member, where do I start?

Easy. Once logged into the new members.drawing-tutorials-online.com click on “Start Here” in the top menu bar.

Where do I ask questions, email, the forums?

All art related questions should be asked in our Member Forum. If you have billing questions concerning your membership you can email us anytime. Please allow at least 24 hours for a response.

Do both your annual and monthly membership plans auto renew?

Yes. Drawing Tutorials Online is a subscription based membership website. All membership plans auto renew. Both monthly subscriptions and annual subscriptions auto renew. If you do not want your membership to auto renew please cancel it before your renewal date. It’s your responsibility to make note of your renewal dates.

Do you offer refunds?

We no longer offer refunds. If you have signed up to our new site members.drawing-tutorials-online you have complete control over your subscription.

It is your responsibility to keep track of your renewal dates. All subscription plans auto renew. If you do not wish to have your subscription auto renew please cancel your membership a day before your subscription is set to renew.

You have to be logged into our new site members.drawing-tutorials-online.com to cancel your membership. Just hover over your name in the top navigation bar. You will see “Your Account”. Click on your account and you can cancel your subscription there.

I signed up at the monthly rate. I really like the site. Can I switch to your annual membership?

Of course we recommend that you subscribe to our annual plan. That way you won’t miss out on any new content. First cancel your membership under “My Account”. Then sign back up here.

Email us to cancel your account if you a member of the original DTO.

When should I move on from one course to the next?

You’ll most likely want to stay with a concept at least two to three days until you move onto to something new. Understanding that certain techniques will take years to master. For example with Figure Drawing A Layered Approach you can practice drawing the rough skeleton for about two days before moving onto the three shapes technique. Understanding that you will have to revisit each technique periodically in order to master it. Of course this varies from member to member.

How can I get my drawings critiqued?

Every member can get one drawing critiqued per week in our Member Critique Gallery.

I can't seem to upload an image from your PDF's to the Member Critique Gallery.

If you have a Mac simply press “Command – Shift – 4” all at the same time. Then drag your cursor over the image you want to copy. When you lift off the trackpad you will hear a camera sound. Your image will be located on your desktop. Simply save it as a jpg.

If you have a PC select the window that holds the image you would like to copy. “Hold the Alt key then press the Print Screen Button”. Your image should be saved to you clipboard. Simply save it as a jpg.

How often do you post new content in the membership area?

Every single Monday night we post up the Member Critiques as well as the Member Podcast.

We are currently in the process of moving content over from drawing-tutorials-online.com to members.drawing-tutorials-online.com

Most of our time and energy is currently devoted to migrating content over to the new site. We plan on completing this migration by late November 2016.

August 8, 2008

We launched our original membership site Drawing Tutorials Online.com in 2008. For well over eight years our original site has serviced the needs of thousands of artists just like you. However there comes a time when you just out grow your space. In 2008 mobile wasn’t even a concern. Now half of all members access our site through multiple devices. This new flexible platform will allow us to grow into the future together.

Our Commitment

We are committed to never ending improvement. That’s where our new site comes into play. It’s jam packed with new features that will improve your overall learning experience. Manage your own account, search our entire site, plus keep track of the videos you have watched. Not to mention all of our videos are now streamed through Vimeo. The purpose of this new site is to help you avoid overwhelm. Learn in a clean clutter free environment.

Your Feedback

We all know that when you create something new there will always be some bumps in the road. Just like with out original site our core member base always helped us improve. If you see something that needs improvement, if you see a glitch, please contact us. We will do our best to take care of your needs immediately.

“Got to say you have set up one of the best instructional sites I’ve ever come across – educational, inspiring and fun. Keep up the good work!!!”

Brian Inglis

Surrey, UK

“I greatly appreciate the website and all the hard work that goes into maintaining it. I’ve learned more useful information from you in two months than several years of art courses in college.”

Clay Robbins

Centennial, CO

“I wanted to let you know that you are a great mentor to me. I have been watching your videos for some time now and I have learned a great deal from you. I absolutely love your drawings. You are truly dedicated to your work.”

Ted Fritz

Long Island, NY

“I’ve learned more in the first 54 minutes watching your tutorials than I did in an entire academic year.”

Brad Self

San Francisco, California